Professional Scrum Facilitation Skills™ Training (PSFS)

Become a Better Facilitator to Improve Scrum Team Interactions
Prices from
AED
1999
Why Choose Agility Arabia?
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Trusted globally

All our courses are certified by Scrum.org

Experienced Industry Professionals

All our teachers have worked in real world Agile environments

Train in-person or remote

Choose the learning style that works best for you

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Lifetime certification awarded

Pass the exam and your certification is yours forever

Course Introduction

Professional Scrum Facilitation Skills™ is an interactive course designed to help Scrum practitioners develop a facilitator’s mindset, proficiency in facilitation skills, and learn when and how to select effective techniques for various circumstances. Strong facilitation skills enable better problem-solving, more effective Scrum events and greater team alignment, all leading to better outcomes.

A key tenet of Scrum is to put problem-solving and decision-making in the hands of the Scrum Team. The Scrum Framework creates venues for this to happen and the Scrum Values help create an environment in which each Scrum Team member’s voice can be heard. However, team interactions don’t always go well. Sometimes team members lose sight of goals, don’t fully engage and/or can’t reach agreement. Effective facilitation can guide the team toward their desired outcomes.

Course Overview

In this one-day* skills-building course, participants will learn how to become better facilitators to improve interactions with their Scrum Teams, stakeholders and customers. They will focus on how to adopt facilitation as a stance and enable the Scrum Values. Students will address a series of common Scrum-related scenarios by applying several facilitation techniques that they can add to their collection of agile practices. They will create and leave with their own facilitation “plan” to improve their next team discussion or Scrum event.

View the different Focus Areas covered within this class and others.

*  When offered in-person, this course is generally delivered over one day. When offered as a Live Virtual Class, the course may be broken up into more, shorter days.

Download Course Datasheet

Course Learning Objectives

  • Develop facilitation skills and a facilitator’s mindset
  • Learn the facilitation principles that experienced facilitators fall back on when interactions are difficult
  • Understand the roles that facilitation principles and the Scrum Values play in enhancing healthy collaboration in Scrum Teams
  • Explore how facilitation can address challenging scenarios most Scrum Teams encounter
  • Apply facilitation skills and techniques to improve the Scrum events and other interactions
  • Understand how to encourage diverse perspectives, while bringing the team together to reach decisions
  • Experience the elements of group dynamics and how they influence the decision-making process
  • Leave class with a toolbox of facilitation techniques and understand how to apply them in different circumstances

Who Should Attend

This course is ideal for:

  • Scrum Masters and any Scrum Team member interested in learning how to use facilitation to enhance their team’s success
  • Scrum Coaches, Agile Coaches and Consultants

This course is not suitable for professionals with little Scrum knowledge or experience.

Assessment Certification

All participants completing the Professional Scrum Facilitation Skills course will receive a password to attempt the Professional Scrum Facilitation Skills assessment. PSFS class participants who attempt the PSFS assessment within 14 days of the class and do not score at least 85% will be granted a 2nd attempt at no additional cost.

Course Booking Enquiry

Contact us below to enquire about bookings. Use the contact form or WhatsApp us with the course/s that you're interested in along with the details requested below, and we'll get back to you with details on availability and cost.

Live Virtual Course dates

Professional Scrum Master (PSM-I)

14-15 Mar
13-14 Apr
16-17 May
30-31 May
13-14 Jun

Professional Scrum Master II (PSM-II)

4-5 Mar
25-26 Mar
18-19 Apr
30-31 May
13-14 Jun

Professional Product Owner (PSPO-I)

15-16 Apr
13-14 May
10-11 Jun

Professional Scrum Product Owner - Advanced (PSPO-A)

4-5 Apr
20-21 May
10-11 Jun

Professional Scrum for Software Development (APS)

22-23 Apr
17-18 May
17-18 Jun

Professional Agile Leadership Essentials (PAL-E)

4-5 Mar
2-3 Apr
13-14 May
3-4 Jun

PAL - Evidence Based Management (PAL-EBM)

17 Apr
1 May
26 Jun

Scaled Professional Scrum With Nexus (SPS)

14-15 Feb
21-22 Mar
29-30 Apr
23-24 May
20-21 Jun

Professional Scrum Facilitation Skills (PSFS)

17 Apr
10 May
17 Jun

Professional Scrum With User Experience (PSU)

25-26 Apr
13-14 May
20-21 Jun

Professional Scrum With Kanban (PSK)

7-8 Mar 2024
4-5 Apr
20-21 May
6-7 Jun

Professional Scrum With Product Backlog Management (PSPBM)

11 Mar
12 Apr
10 May
13 Jun

We ask for your country of location because it enables us to quote the correct prices in line with Scrum.org's pricing structure. Note also that VAT is dependent on your location too.
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Good to know

If you have any questions relating to this course or to the booking process that are not answer on this page, please get in touch.

What preparation should I do before the course?

This will depend on the level of the course you are taking. If you are planning to do one of the foundational courses, then apart from reading the Scrum Guide and being familiar with the content in that, it's entirely up to each student to determine what - if any - preparatory work that they wish to do.

For the more advanced courses, we would recommend that you make sure that you are up to date with your foundational knowledge. You may also wish to read about the course subject in advance - if you would like any recommendations on resources that we think would help you, feel free to contact us.

What payment options do you accept?

We accept either AED or USD via the following payment methods:

  • Invoice - note that all invoices will need to be paid in full at least 10 days prior to the course date. For bookings made within 10 days, invoices are payable immediately.
  • Using a bank card via our payment partner Stripe
  • PayPal
  • Bank transfer - transfers will need to be received at least 10 days prior to the course date.
  • Cryptocurrency - we accept USDC, Bitcoin and Ethereum. Contact us to arrange this.

If you have questions or requests to make related to payment, please get in touch.

Do you offer private courses or training courses on dates that work for me?

Yes, we do offer this. If you can't see a course date that works for you, or if you want to explore the option of having training course dedicated to you or your organisation/team, just get in touch.

Can I cancel or change my booking?

If you are more than 10 days away from the date on which your course is scheduled to take place, you can cancel a course booking at any stage and request a refund. However, there is a small administrative fee of $20, which will be deducted from your refund amount, which is to cover the fees we incur when processing payments and refunds. For cancellations within 10 days of the course date, a 50% refund will be issued.

For date changes for courses that not within the next 10 days, you can contact us at any time to request to move your booking to another date.

I've got some colleagues/friends that are interested in attending a course - can I refer them to you?

Yes, of course. We'd be happy to receive introductions to any of your friends or colleagues that are interested in attending a course run by Agility Arabia. As a thank you to anyone referring, we will pay out 10% of the invoice when your referred friends/colleagues make a booking. Just be sure to let us know before they make a booking. Referral pay-outs are not offered retrospectively, so if they have booked and paid before you've made the referral, then you will not be eligible for a payment.

What happens if Agility Arabia cancels my course?

Whilst we do all we can to avoid cancelling public courses, there is a minimum number of students required for each course to go ahead. This is to ensure that there are sufficient attendees to make the learning experience valuable for everyone - Scrum.org courses are collaborative learning experiences that require interaction between students.

So for courses that are currently below that minimum, the advertised course date is provisional. Once the course has reached the minimum number of required students, we will let you know. Should a course not reach that minimum number of required students, you will automatically be refunded in full or offered the chance to select an alternative date that works for you.

What does my training course payment cover?

For both remote and in-person courses, your fee covers the tuition and two attempts at the Scrum.org exam. Should you not pass first time, you will have a second opportunity to take the exam within 14 days of the first exam.

If you've booked an in-person course, you'll need to cover your travel costs and any expenses during the day (e.g. lunch and refreshments).

Do you offer discounts?

If you are looking to make a bulk booking for multiple students, please get in touch with us directly to discuss options.

For individuals that have taken a Scrum.org PSM or PSPO course can take advantage of a 40% discount on next level courses. For example, if you have taken a PSM-I course, you can get a 40% discount on a PSM-II course. Similarly, PSM-II course attendees can get 40% off a PSM-III course. And for PSPO-I course attendees, there is a 40% discount on a PSPO-II course.

Is the booking process secure?

Don't worry - we use a reputable, industry leading payment provider (Stripe) to process payments. That means that Agility Arabia does not have visibility or access to your payment details at any stage.

The only personal details we will store as a result of a course or meeting booking will be your name and contact details so that we can manage your course booking.

Do I need to pay VAT?

For students that either (1) live in, or (2) attend an in-person course in a country within the GCC (Saudi Arabia, UAE, Kuwait, Bahrain, Qatar and Oman), you will need to pay VAT of 5% on their bookings. For non-GCC residents who attend a course from outside the GCC, VAT is not charged.

If you need a VAT receipt, just let us know.

Is there any difference between a virtual course and an in-person course?

Regardless of whether you're attending a course in-person or virtually, there is no difference in the course content or the Scrum.org certificate that those that pass the exam will receive.

Why do you ask for my country of residence during the booking process?

Scrum.org offers different course pricing based on a person's country of residence. So in order to correctly charge students, we need to know what country each student is based in - and this will include a proof-of-address check.